Privacy Policy

1. Controller and legal basis

We process personal data in accordance with the Law of Ukraine “On Protection of Personal Data”.

Where our services are provided online and a contract/consent is formed at a distance, we provide the pre-contract information and relevant consumer rights as required by the Law of Ukraine “On Consumer Protection”.

If you contact us through electronic means, the information notice on who we are and how to contact us is provided in line with the Law of Ukraine “On Electronic Commerce”.

2. Personal data we collect

Depending on how you interact with our website, we may collect:

• Contact details you provide in forms (e.g., name, email, phone number, message content).
• Data related to your request/lead (e.g., the type of request, preferences, and any information you choose to include).
• Technical and usage data (e.g., IP address, device/browser information, pages viewed) for security, analytics, and system integrity.

3. How we use personal data

We use personal data to:

• Respond to your inquiries and manage lead/contact submissions.
• Provide information about our services and, if applicable, facilitate contract formation at a distance.
• Improve our website, protect against fraud, and ensure security and reliability.
• Comply with legal obligations and exercise legal claims.

4. Consent and withdrawal

Where processing is based on consent, you can withdraw it at any time by contacting us using the contact details in Section 9. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

If you enter into a distance contract for services, consumer withdrawal/refund rules may apply in accordance with the Law of Ukraine “On Consumer Protection”. Specific terms (including statutory timeframes where applicable) are provided before contract conclusion and in the relevant contractual documents.

5. Sharing and transfer of personal data

We do not sell your personal data. We may share personal data with:

• Service providers (processors) that help us operate the website and manage communications, under appropriate confidentiality and data protection measures.
• Authorities if disclosure is required by law.

If personal data is transferred cross-border, we apply appropriate safeguards to protect it and process it in a manner consistent with Ukrainian data protection requirements under the Law of Ukraine “On Protection of Personal Data”.

6. Retention period

We retain personal data only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by applicable law. Lead/contact data may be stored to respond to your request, maintain records of communication, and handle support or legal matters.

7. Security

We implement organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Your rights

Under the Law of Ukraine “On Protection of Personal Data”, you may have the right to:

• Access your personal data.
• Request rectification of inaccurate or incomplete data.
• Request erasure or restriction of processing in the cases provided by law.
• Object to processing based on grounds provided by law.
• Withdraw consent (where applicable).

To exercise your rights, contact us using the details in Section 9. We may need to verify your identity before fulfilling certain requests.

9. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact:

Company registration (EDRPOU): 96932122. VAT: single tax payer; VAT optional.