Basic
Plus
Full
Pricing & accounting
Included. Monthly statements and reconciled charges.
Included. Plus itemized operational ledger.
Included. Plus accrual-ready summaries for taxes.
Guest communication standard
Included. House rules and check-in/out guidance.
Included. Plus triage for issues with next-step proposals.
Included. Plus escalation notes for higher-severity incidents.
Property setup & key handling
Included. Checklist, initial documentation, key handling procedure.
Included. Plus readiness walkthrough and handover timing plan.
Included. Plus contingency plan for access changes.
Operational cadence (frequency)
Included. Updates at key events and monthly touchpoints.
Included. More frequent issue follow-ups during active stays.
Included. Tight cadence for fast resolution across bookings.
Monthly reporting deliverables
Included. Performance summary, open items list, next-step plan.
Included. Performance by operational event type, plus maintenance notes.
Included. Plus estimated trend indicators and action priorities.
Setup timeline
Included. Assessment call, property checklist, then start operations.
Included. Assessment call, documentation review, then start operations.
Included. Assessment call, documentation review, and onboarding kickoff with your schedule.